Dot the Jewellers respect our clients’ intelligence, and don’t regard them as gullible. For this reason, we don’t do sales or discount promotions. Rather than buying jewellery components in bulk to produce mass-market jewellery, we make bespoke single items, so have no economies of scale to pass on. Neither will we inflate the price first so that we can pretend to give you an item at a ‘bargain’ price. With Dot, you can be sure that you are buying unique jewellery, made by a qualified artisan from quality materials, at a price which accurately reflects the value of each piece. We would regard any other relationship with our customers as dishonest.

Dot the Jewellers will arrange every aspect of the manufacture, including the sourcing of gemstones. However we encourage people to select their own gems, and will usually arrange for the client to view and select from a range of suitable stones. We like to do this for two
reasons. First, we’ve found that getting people involved in this stage makes them feel more
connected with the design work. Second, by choosing your own stones, you can be sure that
you have something that you are happy with and that you can afford.

It can be difficult at the very beginning of a commission to give an estimate of the likely cost of the finished piece of jewellery. At this stage, there are so many variables – what metal? what stones? what size? how complicated? – that any attempt to estimate would give an unhelpfully large range of prices. For this reason, we always start by having a good chat with a prospective client. This free face-to-face discussion usually follows an exchange of information by email, and serves to give us an idea of what you may be after and what your budget is.

The price charged by Dot for a piece of jewellery takes into account design time, manufacture time and materials used. As a general rule, our prices start at £950; this is determined by
the minimum amount of time it takes to develop designs. When you engage us to produce
designs for you, we’ll ask for a £300 upfront payment. This is a retainer, and is non-refundable.
(Please note that particularly complex designs or designs involving the reuse of customers’ stones may attract a larger retainer, in order to cover necessary costs). Once we have received this payment, we will produce a minimum of three designs for each piece of jewellery commissioned. This will be done within 21 days of the date of the retainer, unless otherwise agreed.

When the final design and materials have been agreed, we’ll provide you with an accurate quotation for the piece, and will ask you for a deposit of 40%, less the retainer already received. (Please note, due to fluctuations in the metal and gem markets, this quotation is valid for no more than 14 days from the date of issue and may need to be recalculated if the deposit is not paid within this period). Finally, we’ll ask you for payment in full when you’re
happy with the completed work and would like to arrange to collect the finished item.

With most other jewellers,their service would end there. However, with Dot the Jewellers our
service to you doesn’t stop after you’ve paid. Our free aftercare package means we will clean and polish the item upon request, no matter how long ago we made it for you. We also ensure that you can continue to wear your jewellery, no matter what – Dot the Jewellers offer free re-sizing of most rings made by us, as many times as necessary for as long as you own the ring (unfortunately we will need to make a charge for resizing full eternity rings, since this constitutes remaking).